Terms & Conditions

1. Introduction

Devriz Healthcare is a consultation-first healthcare platform focused on skin, hair, and body concerns. Our role is to understand your concern, review the information shared by you, and provide guidance through online consultation and digital support.

Devriz Healthcare does not sell products through this consultation website. Any recommendation shared during consultation is based on the concern details provided by the user.

2. Eligibility to Use

• You must be 18 years or above to use our consultation service independently.
• Users below 18 years must use the service under parent or guardian supervision.
• You agree to provide correct name, contact number, age, concern details, images, and medical history wherever required.
• Incomplete or incorrect information may affect the quality of consultation and guidance.

3. Medical Disclaimer

Devriz Healthcare provides concern-based consultation and guidance. The information shared on our website, forms, WhatsApp, or during consultation is for awareness and support purposes.

• Online consultation has limitations and may not replace physical examination in serious cases.
• We do not provide emergency medical treatment through the website.
• For severe allergy, infection, swelling, burning, bleeding, pain, or urgent symptoms, please visit a qualified doctor or hospital immediately.
• Consultation guidance depends on the details, images, and history shared by the user.

4. Consultation Service

• Our consultation service is designed to understand skin, hair, and body concerns.
• Experts may ask for photos, videos, previous treatment details, current routine, or medical history.
• Consultation may happen through website form, phone call, WhatsApp, or other official communication channels.
• The user is responsible for sharing accurate information before receiving guidance.
• Consultation timelines may vary depending on expert availability, user response time, and case complexity.

5. Consultation Fee & Payment

• Consultation fee, if applicable, must be paid through the official payment link or approved payment method shared by Devriz Healthcare.
• Once consultation review, diagnosis process, or expert assessment has started, the consultation fee may not be refundable.
• Payment confirmation may be required before consultation begins.
• Devriz Healthcare reserves the right to change consultation fee, offers, or service charges without prior notice.

6. Diagnosis & Recommendation Process

Diagnosis or concern assessment is based on the information provided by the user, such as images, symptoms, concern duration, ongoing treatment, lifestyle details, and expert review.

• Online assessment may not be 100% equivalent to in-clinic examination.
• Experts may suggest general care guidance, routine correction, lifestyle changes, or further dermatologist consultation if required.
• If your case appears severe, complex, or unsuitable for online guidance, we may advise physical consultation.
• Recommendations should be followed only as instructed.

7. Results Disclaimer

• Consultation does not guarantee fixed or instant results.
• Results may vary depending on skin type, hair type, body concern, age, lifestyle, medical history, consistency, and severity of condition.
• Before/after images, testimonials, or reviews shown on the website are for reference only.
• No result shown should be considered guaranteed for every user.

8. WhatsApp, Call, SMS & Email Consent

By submitting your details on our website, form, ads, or WhatsApp, you allow Devriz Healthcare to contact you for consultation and service-related communication.

• Consultation follow-up
• Concern review
• Appointment confirmation
• Payment confirmation
• Guidance reminders
• Service updates

You may request to stop promotional communication at any time.

9. Privacy, Photos & Data Usage

• User-submitted photos, videos, concern details, and contact information may be used for consultation and internal expert review.
• Your personal details are used to provide consultation, follow-up, support, and service improvement.
• We do not sell your personal consultation data to unauthorized third parties.
• Case details may be reviewed internally by authorized team members for better support.
• Testimonials, reviews, or images will be used for marketing only where applicable consent is available.

10. User Conduct

• Users must communicate respectfully with our consultation and support team.
• Abusive language, fake cases, spam, misleading details, or misuse of service may lead to cancellation of consultation support.
• Users must not share another person’s images or personal details without consent.
• Any attempt to copy, misuse, or misrepresent Devriz Healthcare content or consultation process is prohibited.

11. Intellectual Property

All website content, brand name, logo, graphics, text, consultation material, creatives, and digital assets belong to Devriz Healthcare or its respective owners.

Copying, reproducing, modifying, or using our content without written permission is strictly prohibited.

12. Limitation of Liability

• Devriz Healthcare is not responsible for issues caused by false, incomplete, or hidden information shared by the user.
• We are not liable for delayed response caused by high consultation volume, technical issues, network problems, or third-party platform delays.
• We are not responsible if the user does not follow guidance correctly or takes self-treatment decisions without expert advice.
• Online consultation guidance should not be used as a substitute for emergency or critical medical care.

13. Changes to Terms

Devriz Healthcare may update these Terms & Conditions at any time. Updated terms will be published on this page with the latest revision date. Continued use of our website or consultation services means you accept the updated terms.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of courts located in Delhi NCR / Noida, India.